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Effectiveness of PhysioDirect telephone assessment and advice services for patients with musculoskeletal problems
  1. Chris Salisbury1,
  2. Alan A Montgomery2,
  3. Sandra Hollinghurst1,
  4. Cherida Hopper1,
  5. Annette Bishop3,
  6. Angelo Franchini2,
  7. Surinder Kaur1,
  8. Joanna Coast4,
  9. Jeanette Hall5,
  10. Sean Grove5,
  11. Nadine E Foster3
  1. 1Centre for Academic Primary Care, School of Social and Community Medicine, University of Bristol, Bristol BS8 2PS, UK
  2. 2Bristol Randomised Controlled Trials Collaboration, University of Bristol, UK
  3. 3Arthritis Research UK Primary Care Centre, Primary Care Sciences, Keele University, Keele, UK
  4. 4Health Economics Unit, School of Health and Population Sciences, University of Birmingham, Birmingham, UK
  5. 5Musculoskeletal Outpatient Department, Bristol Community Health, Bristol, UK
  1. Correspondence to: C Salisbury; c.salisbury{at}


STUDY QUESTION Are PhysioDirect services, based on initial telephone assessment and advice from a physiotherapist, as effective as usual care involving patients waiting for a face-to-face appointment?

SUMMARY ANSWER Patients allocated to PhysioDirect received treatment more quickly than those allocated to usual care, and had equivalent clinical outcomes.

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