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Contributors JPC and POS drafted the manuscript. All authors contributed and approved the final version submitted. JPC, RA and LF drafted the figure.
Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.
Competing interests JPC, PB and POS are members of the editorial board of BJSM. JPC and POS deliver educational workshops on patient-centred care.
Patient consent for publication Not required.
Provenance and peer review Not commissioned; externally peer reviewed.